Reference

Terms and Conditions that protect your account

When you open an account on link fiatogel, you're entering into a real agreement with us about how deposits work, how withdrawals clear, and what happens if there's…

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link fiatogel Terms and Conditions that protect your account
REACH US EASILY

How to contact us about terms or disputes

Live chat Open the chat widget in the bottom-right corner of the lobby or settings page. Our team responds during business hours, 9 AM–11 PM Jakarta time, seven days a week.
Email support Send account or terms questions to [email protected]. We aim to reply within 24 hours on business days. Include your account ID and a clear description of the issue.
Account settings Navigate to Settings > Account & Security to review your deposit history, withdrawal status, and agreed terms. You can download a copy of your account agreement from the Legal Documents tab.
HOW WE PROTECT YOU

Data handling, account security, and your requests

Data retention

We keep your personal data — name, address, payment details — for as long as your account exists. After account closure, we retain records for seven years to comply with payment processor requirements and resolve any lingering disputes.

Account security

Your login credentials and two-factor authentication settings are encrypted end-to-end. Withdrawals require a verification code sent to your registered phone number or email. If someone accesses your account without permission, contact support immediately.

Cookie usage

We use cookies to remember your login, track session behaviour, and prevent fraud. You can disable non-essential cookies in your browser settings, but some site features may not work correctly.

Request your data

To view, download, or delete your personal information, submit a formal request via Settings > Privacy & Data or email [email protected]. We respond within 30 days where local law permits.

Third-party access

We share payment and identity data only with DANA, OVO, GoPay and QRIS processors, our licensed payment partner, and law enforcement if required by court order. We do not sell your data to advertisers or marketing firms.

Policy updates

When we change these terms, we send an email to all active accounts 14 days before the change takes effect. Continuing to play after the notice date means you've accepted the updated terms.

Questions about link fiatogel terms and account rights

File a dispute with our support team within 30 days of the event. Include your account ID, game or transaction ID, and a description. We investigate using our server logs and game history. Most disputes are resolved within 5–7 business days. If you remain unsatisfied, escalate to our compliance officer via email.

Yes. Go to Settings > Account > Close Account, and we'll process your request within 24 hours. Any remaining balance will be withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS). Once closed, your account cannot be reopened; you must create a new one if you return later.

Withdrawals to DANA, OVO, GoPay or QRIS typically arrive within 1–3 business days after verification. Bank transfers may take up to five business days. If your withdrawal hasn't arrived after the stated window, contact support immediately with your transaction ID.

You must be of legal age in your jurisdiction. If we discover you're ineligible, we'll suspend your account, return your balance to your deposit method, and terminate the relationship. Falsifying your age during registration may result in a permanent ban.

We can update terms, but we must notify you 14 days in advance via email and dashboard notice. Material changes — like new payment fees or withdrawal holds — require an opt-in confirmation. You can reject updates by closing your account before the new date takes effect.

Before sending money out, we confirm you're the account holder by sending a code to your phone or email. You'll enter that code in your withdrawal confirmation screen. This prevents someone else from accessing your funds if they guess your password.

Contact live chat or email [email protected] immediately. Disable your account temporarily from Settings > Security. We'll review login history and freeze any suspicious activity. Do not share your password or two-factor codes with anyone, ever.

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