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How link fiatogel Handles Your Personal Data

At link fiatogel, your personal data belongs to you — we collect only what we need to run your account, process deposits through DANA, OVO, GoPay and QRIS…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction privacyYour right to access or delete recordsEncrypted data storage24/7 privacy support channel

Browse Lobby Read FAQ

What We Collect and Why We Collect It

link fiatogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we record your name, email address, phone number and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS. We log each transaction reference so we can trace any deposit or withdrawal query back to

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its source and resolve it without asking you to repeat yourself. Device identifiers and IP addresses are captured at login to flag unusual access patterns early. We do not sell, rent or share your personal information with third-party marketers. Data use depends on local law, and
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we apply the strictest interpretation when Indonesian regulations require it. You can request a full copy of what we hold at any time through our privacy contact form.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to correct, export or remove personal data linked to your account, our privacy team is reachable around the clock.

Live Chat — 24 Hours Open the chat widget inside your account dashboard and select 'Privacy Request' from the topic menu. Our team responds within minutes any time of day or night, every day of the week.

Privacy Email Send a detailed request to our privacy inbox at [email protected]. Include your registered email and the specific data action you need — access, correction or deletion — and we will confirm receipt within 24 hours.

Account Privacy Form Log into your account, navigate to Settings, then select 'Privacy & Data'. Submit the in-app form and track your request status in real time without waiting for a reply email to arrive.

HOW WE PROTECT DATA

Six Ways We Keep Your Information Safe

Data protection at link fiatogel is an operational practice, not a statement. From the moment you submit a QRIS payment to the moment a withdrawal posts to your OVO wallet, every data…

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and GoPay payment references — uses TLS 1.3 encryption, so no transaction detail travels in plain text at any point in its journey.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can review and withdraw consent for non-essential cookies at any time via the cookie settings panel in your account.

Account Security Alerts

Any login from an unrecognised device or location triggers an immediate SMS or email alert to your registered contact. You can then confirm or lock the session directly from the notification link we send.

Data Retention Limits

Active account data is retained for the life of your account plus a regulatory hold period. Once that window closes and you have no outstanding transactions, we purge your records from our primary database and backups within 30 days.

Staff Access Controls

Only team members with a verified operational need can access personal account records. Every internal access is logged with a timestamp and staff ID, and those access logs are audited on a monthly basis.

Privacy Officer Contact

Our designated Privacy Officer reviews all data-processing changes before they go live. You can reach this officer directly through the privacy form in your account settings — responses come within one business day.

Privacy Policy: Your Questions, Our Answers

Below are the questions our account holders ask most often about how we handle personal data at link fiatogel. Each answer covers a specific aspect of your rights or our practices, so you can find the detail you need without reading the entire policy document end to end.

We collect your name, email address, phone number and preferred payment method — such as DANA, OVO or GoPay. We also record device identifiers and login IP addresses to protect your account against unauthorised access attempts.

Payment references from DANA, OVO, GoPay and QRIS are encrypted using TLS 1.3 and stored on servers with restricted staff access. We retain transaction references for 12 months to support any dispute resolution you might need.

Yes. Log into your account, go to Settings, then 'Privacy & Data', and submit a data-access request. We will compile and deliver your full data export within 72 hours of receiving the request to your registered email address.

Submit a deletion request through the in-app privacy form or email [email protected]. Once all outstanding transactions are settled, we remove your records from our primary systems and backups within 30 days, where local law permits.

We do not sell or rent your data to marketers. We share information only with payment processors like DANA and GoPay to complete your transactions, and with regulatory bodies where disclosure depends on local law and is mandatory.

We use essential session cookies to keep you logged in and optional analytics cookies to improve lobby navigation. You can manage or withdraw consent for non-essential cookies at any time from the cookie settings panel in your account dashboard.

We acknowledge every privacy request within 24 hours via your registered email or the live chat thread you opened. Most corrections and deletion requests are fully processed within 72 hours; complex cases are resolved within seven calendar days.

How link fiatogel Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Keep Your Information Safe

End-to-End Encryption

Cookie Controls

Account Security Alerts

Data Retention Limits

Staff Access Controls

Privacy Officer Contact

Privacy Policy: Your Questions, Our Answers

01 What personal data does link fiatogel collect when I open an account?

02 How are my DANA and OVO payment details stored?

03 Can I request a copy of all the data link fiatogel holds about me?

04 How do I ask link fiatogel to delete my personal data?

05 Does link fiatogel share my information with third parties?

06 What cookies does link fiatogel use, and can I control them?

07 How quickly does link fiatogel respond to a privacy complaint or correction request?

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